on-call
Safeguard articles tagged "on-call" — guides, analysis, and best practices for software supply chain and application security.
3 articles
An Alert Nobody Acts On Is Not a Control
Fifty fires a week and fifty dismissals is a habit, and the habit is dismissal. The fifty-first instance is real and arrives into a process trained on forty-nine that were not.
Deciding a Security Incident's Severity While You Still Know Nothing
Outage rubrics rate impact, which you can measure while it happens. A security incident's impact is unknown at the moment you must classify it, and often stays unknown for days. Rate the observation instead.
Write the Runbook for a Tired Stranger, Not for Yourself
Most runbooks are written by the person who least needs them and read by someone who has never seen the system, at night, afraid of making it worse. That mismatch explains nearly every runbook failure.
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